Returns and Shipping Policy

We want you to be completely satisfied with your purchase. Please review the policy below carefully to avoid any confusion.

Quick Links:

Track Your Order: HERE
Start a Return or Exchange: HERE

Ruze Return Policy

You have 30 days from the date you receive your shoes to ship them back to us.
For a full refund: Shoes must be
- Unworn
- In original condition, and
- Include all original packaging (including the shoe box)
Refunds can only be issued:
- Back to your original payment method, or
- As store credit.
You are responsible for a $12 return shipping fee, unless:
- You received the wrong product, or
- The item is defective or damaged.
If you received an incorrect or defective/damaged item:
- Contact our customer service team at customerservice@ruzeshoes.com
- We will ask for a brief description of the issue and photos to verify your claim.
- Once verified, we will provide a prepaid return label at no cost.
If Return Shipping is YOUR Responsibility, you may:
- Use any carrier of your choice, or
- Use our prepaid return label for a $13 fee.
If you are provided a prepaid return label,
- You must ship the product back to us within 7 days of receiving the label.
Shipping charges are non-refundable in all cases and will not be included in any refund.
We will process your refund within 48 to 72 hours of receiving your return. Please be patient with us as we may experience delays during busy periods (such as holidays) and processing may take longer.
- After we issue the refund, your bank or credit card company may take up to 7 - 10 business days to post the credit to your account.
For International Orders:
- We do not accept International Returns or Exchanges unless the item is defective or sent incorrectly.
- All other sales shipped outside of the United States are final.

Exchange Policy

If you would like to exchange your item, please start your exchange request HERE

Exchanges are subject to the same 30-day window and condition requirements as returns (unworn, original packaging, no damage).
Exchanges will only be shipped out after we receive and inspect the original item.
If the requested exchange item is unavailable, we may offer:

An alternative style/size,
A refund, or
Store credit, depending on availability and your preference.

Mystery Box Policy

All Mystery Box sales are final.
No returns or exchanges are accepted for Mystery Boxes, except when:

The item is defective, or
The item is incorrect.

If you receive a damaged or incorrect product from a Mystery Box:

Contact our customer service team within 30 days of delivery. (See Below)
Provide your order number and photos of the item.
We will review your claim and, if approved, issue either a replacement or store credit.