Returns and Shipping Policy

Return Policy

Were you not completely satisfied with your purchase? Not to worry! We want to make sure you are happy so we offer a simple return policy. All you need to know is:

  • - You have 30 days after receiving your shoes to ship them back to us.
  • - You are responsible for return shipping fees unless the item we sent you is damaged or incorrect
  • - You may return your shoes for a full refund provided the shoes are unworn and still contain all of the original packaging.
  • - Complete the Return form found here and include it in your return box, you may use the one we sent you.
  • - Shipping charges are non-refundable.
  • - Refunds can only be issued to your original payment method.
  • - We will process your refund within 48 hours of receipt. However, your credit card company may take up  to 10 business days to post a credit to your account.

Address your package to:

Ruze, Inc.
ATTN: Returns Department
5436 Arrow Hwy
Suite H
Montclair, CA 91763

Exchange Policy

If you would like to exchange your item, you would need to purchase the new item and send the original item back for a refund.

Shipping Policy

Domestic

Returns and Shipping Policy - Ruze Shoes

Pickups/dropoffs not available.

  • *2 day orders must be placed before 8 AM PST to be shipped the same day, if not they will ship out the next business day. Deliveries will not be made on Saturday or Sunday.
  • *1 day orders must be placed before 8 AM PST to be shipped the same day, if not they will ship out the next business day. Deliveries will not be made on Saturday or Sunday.
  • *1 day shipping is only available to the following states, California, Nevada, and Arizona.
  • Shipping to PO Boxes is available
International

The goods will be imported on behalf of the consignee/buyer. The consignee authorized Ruze Shoes to import the goods on his behalf. Further, the consignee/buyer agrees that Ruze Shoes may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.

  • *To view international shipping services/rates, add your item to your shopping cart and input your shipping information. 
  • *International shipping services will deliver your shoes in 4-8 business days.
  • *International customers are responsible for any taxes/duties/fees that are imposed by their respective government and any brokerage charges assessed by the carrier
  • *All international shipping services have trackability
  • *Items will not be marked as a gift or with lower values
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